Fully Managed IT can be a game changer for your business. Whether you’re a small company with just a few employees, or a huge organization – fully managed IT can empower you to focus on your business rather than break-fix IT support. In this blog, we’ll share the top 5 benefits of fully managed IT.
In most cases, fully managed IT means you’re paying a predictable, agreed upon monthly cost to an IT partner. In return, that partner ensures that your systems are up to date, properly maintained and running smoothly, and that your team has access to support when they need it.
By contrast, break-fix IT support is when you have to decide to pursue each issue individually and pay the billable hourly rate whenever you choose to engage help.
Fully managed IT is a great fit for organizations of any size, in any industry. Day-to-day IT issues can make it challenging for your team to focus on business. Managed IT provides access to expert help when your team needs it, minimizing loss of productivity due to technical issues.
It’s also a good option for anyone who is looking at their IT environment in a holistic way. Combining services (for example; software subscriptions, remote support, cloud services and security), means everything is designed to work together. This can help eliminate costly overlap and ensure that you only pay for what you truly need.
The top 5 benefits of fully managed IT
Now that we’ve discussed what it is and who it’s for, here are our top reasons to choose fully managed IT. Based on client feedback and expert perspectives, these are the biggest benefits.
1. Predictable Monthly Cost
We all know the benefits (and stress) of budgeting. It might not be your favorite part of running a business, but it’s arguably one of the most important things. Being able to accurately budget your IT expenses is necessary and can lead to time and cost-savings.
“You know what you’re paying. There are no surprises.” – Erin Peterson, General Manager, Rocky Hill
Managed IT offers a predictable monthly cost that encompasses your day-to-day IT needs and maintenance of your IT environment. Things like projects or emergencies may incur additional costs, but for the most part you’ll be able to plan your spend for the year and know what it costs and what’s covered.
Another advantage of having unlimited remote support is not having to choose when to engage IT experts for help. Your monthly cost includes troubleshooting many common issues. That means you don’t need to try to resolve things in-house because they’d be too expensive to enlist help for.
2. Easily scale your services to meet the needs of your business.
Growing your business is exciting – but it can present challenges. Onboarding new team members can be stressful, and so can removing access for employees who are no longer with the company. With managed IT, you can easily schedule your IT partner to add or remove users and help adjust various subscriptions and seat-based services up or down as needed.
3. Professionals are monitoring and maintaining your environment.
Scratch those random tasks off your to do list, knowing that industry experts and the best tools available are monitoring your IT environment for you. Having an internal IT staff is the right choice for some companies, but ensuring they’re able to keep up with the changing demands of the IT industry can be costly and time-consuming. No company wants to worry about losing that one person who knew exactly how to make that thing work. You need to be able to keep your business up and running without relying on one individual.
With 24×7 monitoring and select alerts, your IT partner can detect issues before they become critical. Important tasks like patching and regular updates are taken care of, so you don’t have to remember to do it yourself. Your IT partner takes care of it remotely for you.
“Businesses with fully managed IT don’t need to have the same level of pressure on Internal IT. There’s less worrying about people’s skills and or things being missed. We have experts you can leverage whenever you need them. You don’t have gaps in specific skill sets (especially cybersecurity) or have to worry about having mature/seasoned IT Professionals on staff within the organization’s internal IT departments.” – Ronald Gibson, General Manager, Albany
4. Get the technical help you need, whenever and wherever you need it.
Most managed IT includes remote support – which means your team can get help no matter where they are. Whether your team is in the office, their home, or the local coffee shop – they can securely and easily access expert help and remote assistance. Work with your IT partner to select the hours that work best for your business. If you need nights and weekends or the standard business day schedule only for the work week, there are options for everyone.
ADNET provides an additional layer of onsite support for fully managed TotalCare clients, to help resolve issues that can’t be addressed remotely.
5. You don’t need to pick and choose managed IT services – you’re covered.
Choosing IT services can be overwhelming and leave unintentional gaps in your IT and security coverage. It’s easy to pick things off a list, but without knowing how they interact with each other it can be impossible to get everything you’re looking for, or even think you’re getting. Managed IT is a complete approach. It focuses on choosing services that work together to provide the best support for your business.
“Managed IT is a true IT partnership. We’re providing a roadmap, working with your other vendors and making sure IT is an asset to your business. We offer regular reviews and planning sessions, so we’re involved in the business strategy and we’re laser-focused on helping you achieve your goals.” – Erin Peterson, General Manager, Rocky Hill
Managed IT is one of the biggest decisions you can make for your organization. It can help your team be more productive and ensure you’re able to better support your own clients. It could even lead to cost savings, depending on your current environment, your IT team, and the type of support you’re looking for. No matter what, Managed IT can help your day-to-day IT operations function efficiently and keep your employees productive and focused on your business.