UPDATE: HP Laptop Recall: Are You Affected?

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UPDATE: As of January 2018, HP has announced that a recall for certain laptop batteries, described below in our original post from February 2017, now extends to models sold as recently as December 2017. CNET has published an updated article summarizing the issue, including a table showing affected HP laptops and workstations.

The following post was originally published on February 1, 2017:

In January 2017, HP announced a recall for laptop batteries that were sold in specific HP computers between March 2013 and October 2016. The batteries in question have the potential to overheat, which can create a fire and burn hazard.

It is important to note that this recall does not cover all laptops that were sold during this timeframe. HP has created this page to provide more information about the specific laptops that may use the batteries in question. This site includes a table listing battery barcode numbers along with laptop models that could potentially be impacted by this recall.

HP also provides a link to a software utility that can be installed (once prerequisite software is installed) to check your battery. There is also a manual method, in which you fill out a form that HP reviews to check your battery against their database.

ADNET has compiled a list of clients that purchased HP laptops directly from ADNET during the recall period and will be reaching out to you if we determine that your machine may be affected. If you have any questions or concerns about your HP equipment, even if you purchased it from another source, don’t hesitate to call us.

Liz Caswell

Liz Caswell

Liz Caswell is the Manager of Client Technical Service at ADNET Technologies. As the Manager, Client Technical Service, Liz oversees the Technical Assistance Center (TAC) at ADNET, working with the team to connect engineers and TAC specialists to clients to resolve issues. Liz also works closely with ADNET’s Managed Service clients, offering proactive support.

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