Monitoring & Support

IT can’t always be your top priority, but there’s no reason to worry. We’ll keep a watchful eye over your systems and deal with issues before they become crises.

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Life Preserver

ServerVault Backup and Disaster Recovery

In the event that a file or server needs to be restored, or if your network is infected with the latest malware, not having a backup to restore from can cause significant challenges and carry high costs for a business. ADNET’s ServerVault Backup and Disaster Recovery services ensure that your systems are protected and your most important data is always backed up and easily recoverable. With ServerVault, our team can monitor your backups and resolve any issues from our Technical Assistance Center (TAC), ensuring that you always have the latest backup to restore from when your need is critical. With the capability of virtualizing your server within minutes, we are able to efficiently restore your data from your latest backup in as little as 30 minutes.

ServerCare and DesktopCare Monitoring

You don’t need to worry about IT when your systems are professionally monitored and managed, 24/7. ADNET’s ServerCare and DesktopCare services ensure that your systems are always available and that your data is kept secure. From our Technical Assistance Center (TAC), our team can monitor your systems, identify issues triggered by alerts, and work to solve those issues, often remotely, and before you notice any impact. You’ll receive unlimited remote support you need when you need it, without having to worry about whether your budget can support the expense.

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TotalCare Fully Managed IT Services

ADNET TotalCare, our most comprehensive managed services offering, gives you access to ADNET’s entire suite of proactive IT support services for complete insight into your systems. TotalCare includes 24/7 system monitoring and unlimited support for your servers, desktops and network infrastructure. TotalCare also includes regular meetings with your ADNET Engagement Team to review how your IT systems are performing, discuss changes in your business and plan for your upcoming technology needs. You’ll receive the benefits of every service encompassed in TotalCare for one consistent monthly cost, no matter how much support you need.

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NetCare Managed Network Services

Network devices such as routers, firewalls, switches and wireless controllers are often overlooked, but without them, you wouldn’t be able to accomplish much. NetCare includes comprehensive management for these devices and ensures they’ll be able to keep your business running smoothly. Our Technical Assistance Center (TAC) team can detect and solve problems, take care of necessary hardware updates and identify the cause of device failures. We’ll analyze the performance of your devices, share our findings and recommendations with you, and make sure your systems are up to the task of transporting and securing your data. Unlimited onsite and remote support is included, so you don’t have to worry about your budget when you have a critical need.

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Managed Firewall

Your firewalls are the foundation of your system security. They’re responsible for protecting your systems and helping to prevent malicious attacks on your network. Do you know how your firewalls are performing? Do you have insight into how threats are being blocked and how your bandwidth is being used? Do you have a plan for how to handle device failure? ADNET’s Managed Firewall service provides proactive maintenance and monitoring to ensure that your firewalls can properly support your environment and protect your business from security threats, as well as unlimited onsite and remote support. We’ll analyze the performance of your firewalls and alert you to trends that may suggest impending issues so you can respond before they become a crisis.

“We find your staff to be very responsive to our service requests in the areas of timeliness and thoroughness. We also appreciate the ability of your technicians to work remotely on our computers to ensure a very timely response to unexpected situations.”

Lauren Van Dermark, CSJ, Shaker Pointe at Carondelet, Inc.

Meet Our Team

Liz Caswell
Liz Caswell
Client Experience Manager
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Greg Herr
Greg Herr
Senior Systems Engineer
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Joseph Frye
Joseph Frye
TAC Specialist
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Sundar Suresh
Sundar Suresh
Systems Engineer
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