Monitoring & Support

IT can’t always be your top priority, but there’s no reason to worry. We’ll keep a watchful eye over your systems and deal with issues before they become crises.

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Introducing Foundations, our à la carte Managed IT Services offering that enables you to create a customized selection of individual IT services, with the flexibility to scale services and expenses as your business needs change.

Foundations Server

Foundations Server

Protect your data by keeping your servers up to date and secure. Foundations Server includes 24x7x365 monitoring, patch deployment, and anti-virus updates. The ADNET NOC (Network Operations Center) team reviews and validates alerts generated by our monitoring agents, while informing you of any potential issues. Asset inventories are available to help you manage your workstations and licenses. On a monthly basis, you’ll receive a report showing key statistics and information about your systems. You can decide whether you want to address any issues internally, or we can take care of them for you with optional added Remote Assistance.

Foundations Desktop

Foundations Desktop

Keeping your workstations up to date and secure ensures your team stays up and running and your data is protected. Foundations Desktop includes 24x7x365 monitoring, patch deployment, Service Pack installation and anti-virus updates. The ADNET NOC (Network Operations Center) team reviews and validates alerts generated by our monitoring agents, while informing you of any potential issues. Asset inventories are available to help you manage your workstations and licenses. Each month you’ll receive a report showing key statistics and information about your systems.

Remote Assistance

Remote Assistance

From our TAC (Technical Assistance Center), our team monitors your systems, identifies issues triggered by alerts, and works to solve those issues before you notice any impact. By ensuring that our business and IT processes are efficient and repeatable, we maintain consistently high levels of client satisfaction.

Onsite Assistance

Onsite Assistance

Many support issues can be resolved remotely, but onsite support is also available when you need it. Our team of Systems Engineers and Security Analysts maintain high-level technical competencies and certifications to help troubleshoot and remediate complex problems and assist with technical projects. Through partnerships with leading manufacturers and providers, such as Microsoft, Cisco, SonicWall, VMware, Apple and more, we have access to the best tools, systems and applications and hold ourselves to the highest standards of training and expertise.

Foundations Restore

Foundations Restore

If a file or server needs to be restored, or your network is infected with the latest malware, having a recent backup is imperative. With Foundations Restore Backup and Disaster Recovery, you can minimize expensive downtime and the damage to your reputation that disaster can cause. Foundations Restore ensures that your systems are protected and your most important data is always backed up and easily recoverable. Our team monitors your backups and resolves issues remotely from our TAC (Technical Assistance Center), ensuring that you always have the latest backup to restore from when your need is critical. We are able to get you back up and running in as little as 30 minutes.

Foundations Network

Foundations Network

Routers, switches, and wireless controllers are all essential parts of your business network, responsible for connecting your systems and allowing information to be exchanged and accessed easily and securely. Foundations Network keeps these devices performing at peak capacity, providing maintenance, updates and patching, and protects against costly device failures. Advanced monitoring & diagnostic capabilities provide utilization reporting and analysis.

Foundations Firewall

Foundations Firewall

Foundations Firewall protects a vital component of your network security. We provide proactive device maintenance, monitoring and performance analysis to ensure that your firewalls can properly support your environment and protect your business from security threats.

Foundations Protect

Foundations Protect

Foundations Protect ensures that your devices are continually patched, updated and protected against known threats. We leverage pre-existing or custom-built profiles to map to specific threat types, defining the right security strategy and tactics to keep you protected. We’ll determine what technologies and solutions should be in place, and set advanced alerting and risk scoring to accurately measure your business’ risk threshold. In addition to proactively monitoring and alerting to threats, Foundations Protect includes on-demand online Security Awareness Training for your team, and DNS protection.

Foundations Sentry

Foundations Sentry

Foundations Sentry provides you with daily monitoring and threat detection as well as regular reporting, analysis and strategic guidance to help minimize your risk. Using trend monitoring, threat analysis and early detection, we can help minimize disruption to your business, loss of data and irreparable damage to your company’s reputation in the event of a security incident.

With Foundations Sentry, your systems are monitored 24x7x365 by comprehensive security management software, updated continuously with the latest global threat intelligence. If there is a legitimate threat to your business, our security analysts alert you and provide recommendations for how to protect your systems. On a monthly basis, you will receive a summary report showing all alerts identified within the period, including ADNET’s recommendations for reducing the risk to your systems.

“We find your staff to be very responsive to our service requests in the areas of timeliness and thoroughness. We also appreciate the ability of your technicians to work remotely on our computers to ensure a very timely response to unexpected situations.”

Lauren Van Dermark, CSJ, Shaker Pointe at Carondelet, Inc.

Meet Our Team

Liz Caswell
Liz Caswell
Client Experience Manager
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Chris Chesnut
Chris Chesnut
TAC Engineer
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Chris Sanford
Chris Sanford
TAC Escalation Engineer
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Donna Irizarry
Donna Irizarry
Client Experience Coordinator
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Greg Herr
Greg Herr
TAC Engineer
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Jim Stuchel
Jim Stuchel
TAC Specialist
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Robert Grant
Robert Grant
TAC Specialist
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Shaun McLellan
Shaun McLellan
TAC Engineer
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Stefanie Fontana
Stefanie Fontana
Client Experience Coordinator
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Sundar Suresh
Sundar Suresh
Systems Engineer
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