ADNET Technologies, LLC is seeking an experienced Client Experience Coordinator with strong customer service skills as well as exceptional scheduling and project management processes, skills and aptitude. Our Client Experience Coordinator will support the Manager, Client Technical Services and the engineering team in day-today coordination of service tickets, project scheduling and workflow, and will work with ADNET clients to ensure satisfactory service.

This job may be right for you if you possess exceptional interpersonal skills, are highly organized and motivated, and enjoy being part of a dynamic and growing team. Every day will present you with new and interesting challenges that will test your technical abilities as well as your problem-solving skills. This is an opportunity to help define a new position in a growing company and to make a difference for our clients.

Why Work at ADNET?

ADNET Technologies is a technology consulting firm with offices in Farmington, CT and Albany, NY. Since our inception in 1991, our mission has been to help our clients create measurable business value from their IT investments, leveraging both our technological heritage and our understanding of business principles.

We’re a diverse group of people with a wide mix of backgrounds and talents, and we collaborate to apply those skills for our clients. Everyone we hire has a big effect – by joining our team, you’ll be helping to take a growing company to the next level while contributing to a rewarding and positive culture for our team. We value passion, integrity, focus, accountability, and professionalism above all else, and seek to provide a positive environment in which all members of our team can excel in their careers and create new opportunities.

Our employees care deeply about our clients and take pride in the work that is produced. As a company, we also care about our employees and treat them with a high degree of respect. From 2014-2019, ADNET was named by our employees to the Hartford Business Journal’s list of Best Places to Work in Connecticut!

Location

This position can primarily be in either location in ADNET’s Farmington, CT or Albany, NY office. Regardless of location, however from time to time travel between locations may be required.

Responsibilities

  • Day-to-day coordination and management of service tickets
  • Coordination of engineering projects and workflow management
  • Escalation of outstanding issues
  • Follow up with clients to ensure satisfactory support, practicing “closed-loop” communication
  • Closing completed work tickets and working with accounting to finalize billing for completed work Client Experience Coordinator
  • Functioning as part of a client engagement team and keeping client account managers and other involved parties informed of problems, progress on issues and resolutions
  • Maintaining information regarding solutions and client changes and tracking service tickets in ADNET’s Professional Service Automation system

Requirements

  • Preferred Associate’s degree
  • 3 – 5 years of relevant experience
  • A demonstrated aptitude working with computers.
  • Knowledge of ConnectWise software or other PSA tools a major plus
  • Knowledge of IT processes and a technical background a major plus
  • Professional demeanor and exceptional organizational and communication skills, with the ability to communicate effectively with technical and non-technical audiences
  • Keen attention to detail and follow-up skills
  • Ability to thrive working both independently and in a team environment
  • Proficiency managing multiple projects under tight deadlines, with the ability to effectively balance priorities and meet assigned goals
  • An aptitude and a desire for continual learning with the ability to pick up new systems quickly
  • An ability to work in a professional office environment
  • Must possess a valid driver’s license and a vehicle for transportation to and from ADNET’s office and client locations as required. Occasional overnight travel required to attend training or visit a client site.

Compensation

ADNET offers a competitive salary and benefits package commensurate with experience.

Benefits

ADNET offers a competitive benefit program including 100% paid Medical plan option, Dental, Vision, Life, Disability, paid Holidays, unlimited RTO (which encompasses vacation, sick, personal and bereavement), 401(k) match, bonuses and incentive plans. In addition, we offer paid training, professional development, employee recognition programs, employee outings, spontaneous fun and more! Read more about our benefits, including our Responsible Time Off (RTO) policy.

Apply for This Position

To apply for this position, please email your resume and cover letter to hr@thinkADNET.com.

Visit our Career Opportunities page to see all of the current opportunities at ADNET!