Are you excited about technology? Do you like being part of a great team? Are you excited about growth? Do you want to join one of CT’s Best Places to Work?

ADNET Technologies, LLC is seeking a skilled TAC (Technical Assistance Center) Escalation Engineer to apply their expertise to support our clients through managed services, telephone, remote, on site and email support while ensuring client satisfaction. The TAC Escalation Engineer is focused on critical client issues requiring high technical skills and will help train and mentor other members of the TAC Team.

The ideal candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, and enjoy being part of a dynamic team. Every day will present you with new and interesting challenges that will test your technical abilities as well as your problem-solving skills. This is an opportunity to represent the brand of a rapidly growing company and to make a difference for our clients.

Why Work at ADNET?

ADNET Technologies is a technology consulting firm with offices in Farmington, CT and Albany, NY. Since our inception in 1991, our mission has been to help our clients create measurable business value from their IT investments, leveraging both our technological heritage and our understanding of business principles.

We’re a diverse group of people with a wide mix of backgrounds and talents, and we collaborate to apply those skills for our clients. Everyone we hire has a big effect – by joining our team, you’ll be helping to take a growing company to the next level while contributing to a rewarding and positive culture for our team. We value passion, integrity, focus, accountability, and professionalism above all else, and seek to provide a positive environment in which all members of our team can excel in their careers and create new opportunities.

Our employees care deeply about our clients and take pride in the work that is produced. As a company, we also care about our employees and treat them with a high degree of respect. From 2014-2019, ADNET was named by our employees to the Hartford Business Journal’s list of Best Places to Work in Connecticut!

Location

This position is primarily located in ADNET’s Farmington, CT office, however from time to time travel between locations may be required.

Benefits

ADNET offers a competitive benefit program including 100% Medical plan option, Dental, Vision, Life Disability, paid Holidays, unlimited RTO (which encompasses vacation, sick, personal and bereavement), 401(k) match, bonuses and incentive plans. In addition, we offer paid training, professional development, employee recognition programs, employee outings, spontaneous fun and more! Read more about our benefits, including our Responsible Time Off (RTO) policy.

Responsibilities

  • Provide technical support to ADNET clients based on established procedures through various support mediums (telephone, email and remote) with emphasis on working on critical/challenging issues.
  • Provide remote services for ADNET managed services clients based on established procedures.
  • Maintain information regarding solutions and client changes in our case management system and network documentation.
  • Recommend proactive solutions to recurring support issues.
  • Build, configure and troubleshoot PC hardware and understand PC hardware concepts.
  • Install, configure and troubleshoot desktop operating systems and applications.
  • Support and maintain ADNET internal network systems.
  • Handle administrative duties to maintain good client and vendor relations.
  • Stay current on industry trends and technology, which may affect operations or client expectations.

Requirements

  • A minimum of an Associate’s Degree or equivalent technical experience with a focus on end user support in a network environment or a combination of education and experience. Possess at least one major certification in network operating systems, virtualization technology, network infrastructure or cloud computing.
  • Must possess ability to work in and troubleshoot various desktop, server and network environments. Must possess a pleasant and professional speaking voice. Keen attention to detail and follow-up skills. Must have the ability to think logically and deductively to resolve technical issues. Must be focused on finding the shortest path to problem resolution. An ability to operate with minimal supervision. Must be driven and well-organized. Ability to thrive working both independently and in a team environment. Have experience mentoring other team members.
  • Experience using a PSA or Help Desk ticket system is a plus
  • An ability to work in a professional office environment
  • Must possess a valid driver’s license and a vehicle for transportation to and from ADNET’s office and client locations as required. Occasional overnight travel required to attend training or visit a client site.
  • Must be driven and well-organized
  • Excellent customer service skills as well as written and verbal communication skills with the ability to communicate effectively with technical and non-technical audiences
  • Keen attention to detail and follow-up skills
  • Excellent interpersonal skills and a positive attitude
  • Ability to thrive working both independently and in a team environment
  • Proficiency managing multiple projects under tight deadlines, with the ability to effectively balance priorities and meet assigned goals
  • An aptitude and a desire for continual learning with the ability to pick up new systems quickly

Apply for This Position

To apply for this position, please email your resume and cover letter to hr@thinkADNET.com.